Terms of Service

1. Deployment Responsibilities

As a Business User of CONEKT, you acknowledge and agree to the following when deploying AI Voice Agents:

• Public Disclosure: In many jurisdictions, you are legally required to notify callers that they are speaking with an Artificial Intelligence agent. CONEKT provides standard disclosure scripts, but final compliance is your responsibility.
• Outbound Compliance: If using agents for outbound dialing, you MUST comply with TCPA (US), TSR, and regional "Do Not Call" registries. CONEKT prohibits the use of its platform for unsolicited "robocalling."
• Agent Identity: You may not configure agents to impersonate specific individuals or licensed professionals (e.g., doctors, legal counsel) without the appropriate legal framework.

2. AI Capabilities & Limitations

CONEKT delivers state-of-the-art voice technology, however:

• Accuracy: While our models target ~99.9% accuracy, AI "hallucinations" or misunderstandings can occur. CONEKT is not liable for business decisions made based on AI-interpreted data.
• Latency: Processing speed varies by network conditions and language complexity. We target "human-speed" interaction but do not guarantee sub-millisecond responses.
• Emergency Services: CONEKT IS NOT A REPLACEMENT FOR 911 OR EMERGENCY SERVICES. Do not use our platform for life-critical dispatch or emergency reporting.

3. Service Availability (SLA)

For Enterprise tier users, CONEKT guarantees 99.95% uptime for its API and voice processing cores. Scheduled maintenance will be communicated 48 hours in advance through the admin dashboard. Any outages falling below this threshold are subject to service credits as defined in our Enterprise Service Level Agreement.

4. Intellectual Property

Your Data: You retain 100% ownership of your customer lists, CRM data, and call transcripts.
Our Tech: CONEKT retains all rights to the underlying AI models, proprietary prompt engineering, voice synthesis algorithms, and platform architecture. Custom "personas" developed within the system are licensed to you for the duration of your subscription.

5. Limitation of Liability

To the maximum extent permitted by law, CONEKT shall not be liable for any indirect, incidental, or consequential damages resulting from the use of autonomous voice agents, including but not limited to loss of profits, data, or brand reputation arising from AI-driven customer interactions.